karen2205: Me with proper sized mug of coffee (Default)
Karen ([personal profile] karen2205) wrote2010-08-19 10:23 am


Was really not very amused when the phone rang just after 8am this morning. I was expecting it to be someone-important-for-work-reasons not a computer generated voice with some sort of voice recognition system.

It's fundamentally bad security for a bank to be phoning me asking for security details. How am I supposed to tell that it is the bank and not a criminal scam?

I phoned them back about an hour later and again got an automated answering system, wanting me to talk to it before I could get through to a person who confirmed the automated phone call was Egg and that I had to go through to their security team.

Egg is only worth putting up with because Egg Money Manager is useful. Otherwise they could fuck right off with their computer generated speech calls at uncivilised hours of the morning and lack of alternative provision to the automated answering system to enable one to speak to a human.
noodles: (Default)

[personal profile] noodles 2010-08-22 03:36 am (UTC)(link)
Egg are the bank I left after they spammed me to an address that had been scraped from the web (rather than to the tagged address they held for me) - I made sure they knew exactly why I was going and to be fair they did eventually seem suitably apologetic, but not before I'd mentally got to the point of no return.
ext_20929: (Default)

[identity profile] chiasmata.livejournal.com 2010-08-19 09:54 am (UTC)(link)
I cancelled my account with them for very similar reasons, some years ago. Sad to see they haven't changed.

[identity profile] vicki-t-veg.livejournal.com 2010-08-19 10:49 am (UTC)(link)
I get those from Natwest occasionally

[identity profile] fwuffydragon.livejournal.com 2010-08-19 10:08 pm (UTC)(link)
I hang up on those and refuse to speak to them.

[identity profile] hsenag.livejournal.com 2010-08-19 10:10 pm (UTC)(link)
I used to hang up on these too, but they now only ask for my date of birth. Since that's not exactly private information, I just provide it.

Egg are also good because of the cashback on Egg Money.